Director, Outbound Transportation Operations

What you'll do: Manage all aspects of ecommerce small parcel operations. Manage direct reports as well as aspects of hiring and recruiting. Manage a team of Analysts, coordinators, and multiple carriers. Manage On-Time Delivery, Best Practice documentation, and Onboarding of new carriers. Work with Fulfillment Centers, Customer Service, Technology, Sales and Operations Planning, and executive leadership to identify areas of opportunity to improve total delivery experience to Chewy's customers. Work with IT to develop/enhance systems to help achieve transportation processes and automate manual processes. Be the super user and subject matter expert for small parcel operations. Must be willing to travel What you'll need: BS/BA in Supply Chain, Logistics, Operations, Business Administration or Business Management 7-10 years of Supply Chain experience Current managerial responsibility of a team of 5+ Ability to collaborate with cross functional stake holders, influence decisions, and recommend a course of action based on data analytics Ability to drive process improvement by implementing checks and balances and identifying process steps that can be automated Detail oriented and possess superior organizational, self-motivation and problem-solving skills Tenacity pursuing carrier performance issues and strong sense of urgency to correct/improve Expand on carrier performance evaluations, leading to an increased On-Time Delivery and improved customer experience Extensive knowledge in transportation, operations management, and small parcel networks Manages the daily operation of Chewy's network to customers Maintain compliance to Best Practices and SLAs with Chewy Fulfillment Centers Solid understanding of data analysis including advanced proficiency with Excel Proven leader, record of building teams, creating metrics and delivering results E-commerce background is a requirement Startup experience is a plus
Salary Range: NA
Minimum Qualification
8 - 10 years

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