Quality Assurance Manager

Our Opportunity: Chewy is seeking a Quality Assurance Manager, Hard Goods to join the growing Brand Development team based out of our Dania Beach Headquarters. This position will report to the Director of Quality Assurance. The QA Manager will ensure product quality from raw material sourcing through finished product for our private label hard goods offerings, monitoring vendor adherence to set standards relating to safety, environmental impact and durability. The incumbent will demonstrate pedantic attention to detail, have an engineering mindset and devotion to producing the finest quality product line that Chewy customers have come to expect. What you'll do: Complete on-site supplier review of facilities Ensure Commissioning process is success during launch of new products Develop and maintain Product Specifications and testing requirements for hard goods products Assess and evaluate supplier factories' capability and quality assurances, request and drive supplier quality improvements Engage in continuing education opportunities to become highly knowledgeable on products Ensure vendors' cooperation according to Chewy.com's Quality and Compliance policies Track and trend product complaints, help identify root cause and work with vendors to correct Maintain current Quality and Social Audit documentation for all vendors Work with vendor and third party labs to create Testing Protocols. Submit and track all required product testing Maintain a list of non-conforming issues for internal facilities and suppliers.  Ensure corrective actions are completed in thorough and timely manner. Work with third parties to organize pre-shipment inspections.  Review and make product dispositions as needed. Assist in monitoring third party test agencies' performance. Work with QA Chewy teams at manufacturing sites to identify and correct production and product issues Remain current on applicable regulations (ex: Prop 65, CARB compliance, etc.) Understand and have prior experience with hard good production in China Knowledge of metals, fabrics, printing, color matching, and drop tests, transit tests, etc. Ability to suggest changes to production methods and options for alternative production methods when manufacturing issues arise Understand and create testing protocols to ensure compliance to regulatory and Chewy standards Able to analyze data and create actionable items Able to partner with cross-functional teams to ensure team success What you'll need: Degree in Engineering, Environmental Science, or related science degree 3-5 years working in manufacturing/hard goods (Experience in pet industry a plus) Prior auditing experience required Multi-functional team leadership and project management Strong statistical knowledge and analytical and problem solving skills Excellent communication skills, both verbal and written Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to drive process improvement Willingness to seek professional growth and development as the scope of the position increases Demonstrated integrity, maturity, professionalism, and sensitivity Ability to have late night calls with factories, agents and QA Contractors in China when needed Ability to travel approximately 30%-40% (includes overseas travel) Bonus: Ability to speak mandarin a plus
Salary Range: NA
Minimum Qualification
Less than 5 years

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