Quality Assurance Manager, Hard Goods

Our Opportunity:
Chewy is seeking a Quality Assurance Manager, Hard Goods to join the growing Brand Development team based out of our Dania Beach Headquarters. This position will report to the Director of Quality Assurance. The QA Manager will ensure product quality from raw material sourcing through finished product for our private label hard goods offerings, monitoring vendor adherence to set standards relating to safety, environmental impact and durability. The incumbent will demonstrate pedantic attention to detail, have an engineering mindset and devotion to producing the finest quality product line that Chewy customers have come to expect.
What you'll do:
Complete on-site supplier review of facilities
Ensure Commissioning process is success during launch of new products
Develop and maintain Product Specifications and testing requirements for hard goods products
Assess and evaluate supplier factories' capability and quality assurances, request and drive supplier quality improvements
Engage in continuing education opportunities to become highly knowledgeable on products
Ensure vendors' cooperation according to Chewy.com's Quality and Compliance policies
Track and trend product complaints, help identify root cause and work with vendors to correct
Maintain current Quality and Social Audit documentation for all vendors
Work with vendor and third party labs to create Testing Protocols. Submit and track all required product testing
Maintain a list of non-conforming issues for internal facilities and suppliers. Ensure corrective actions are completed in thorough and timely manner.
Work with third parties to organize pre-shipment inspections. Review and make product dispositions as needed.
Assist in monitoring third party test agencies' performance.
Work with QA Chewy teams at manufacturing sites to identify and correct production and product issues
Remain current on applicable regulations (ex: Prop 65, CARB compliance, etc.)
Understand and have prior experience with hard good production in China
Knowledge of metals, fabrics, printing, color matching, and drop tests, transit tests, etc.
Ability to suggest changes to production methods and options for alternative production methods when manufacturing issues arise
Understand and create testing protocols to ensure compliance to regulatory and Chewy standards
Able to analyze data and create actionable items
Able to partner with cross-functional teams to ensure team success
What you'll need:
Degree in Engineering, Environmental Science, or related science degree
3-5 years working in manufacturing/hard goods (Experience in pet industry a plus)
Prior auditing experience required
Multi-functional team leadership and project management
Strong statistical knowledge and analytical and problem solving skills
Excellent communication skills, both verbal and written
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to drive process improvement
Willingness to seek professional growth and development as the scope of the position increases
Demonstrated integrity, maturity, professionalism, and sensitivity
Ability to have late night calls with factories, agents and QA Contractors in China when needed
Ability to travel approximately 30%-40% (includes overseas travel)
Ability to speak mandarin a plus
Experience with Electronics/electrical is a plus

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