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Scheduler/ Router


Scheduler/ Router?


Want to join a company that's REALLY moving? Join First Transit!


The Scheduler/ Router establishes efficient running routes for drivers.


First Transit is proud to offer:



  • Competitive wages

  • Tremendous career advancement opportunities due to a strong presence across North America.

  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

  • A great work environment!


Major?Responsibilities:



  • Ensures that routes are established as efficiently as possible.

  • Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.

  • Follows and explains policy and procedure as outlined in operations and procedures manuals.

  • Treat each customer/caller with courtesy, dignity, and respect privacy.

  • Meets or exceeds established performance requirements.

  • Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, address, and other information as outlined in operations and procedures manuals.

  • Document trip authorization according to procedures.

  • Remains knowledgeable of all policies and procedure changes.

  • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.

  • All other duties as assigned.?


Experience & Skills Required:



  • High school diploma or equivalent

  • Able to operate a computer

  • Working knowledge of Trapeze scheduling software

  • Complete any training requirements

  • Communicate clearly in English

  • Able to Operate stand telephone system

  • Exercise business telephone etiquette


All candidates subject to a pre-employment background check and drug screen.


First Transit, Inc. has 60 years of experience and is one of the largest private-sector providers of mobility solutions in North America moving more than 350 million passengers annually. First Transit, Inc. provides operation, management and consulting for more than 300 locations in 39 states, Canada, Puerto Rico, Panama and India for transit authorities, state departments of transportation, municipalities, hospitals, universities and private companies. First Transit employs more than 19,500 dedicated transit professionals.


First Transit is an Equal Opportunity Employer.?



 

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