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Service Team Leader

OVERVIEW: The Service Team Leader is responsible for coordinating the service, rigging, delivery and maintenance of inventory and customer boats.
POSITION RELATIONSHIPS:
Reports To: Service Manager
Key Internal Relationships: Store Manager, Service Team, Parts and Sales Team members.
Direct Reports: Service Technicians
KEY TASKS:
? Ensures proper check-in of boat upon initial delivery by water or land for defects and all the equipment is as ordered upon acceptance of the boat.
? Determine need for repairs through water test, by use of mechanical testing devices, by customer comments or by visual inspection
? Coordinate service operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
? Use Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
? Ensures that all inventory is in top mechanical and cosmetic condition and is ready for sale or sea trial at all times.
? Oversee new and used boats for presentation and delivery to the customer
? Train service/rig techs to repair/rig boats in accordance with MarineMax standards and best practices to insure delighted customers.
? May assist Service Manager with hiring, training, motivating, counseling and monitoring the performance of the service team.
? Work with Service Advisors to ensure manufacturer and/or extended warranty companies have given approval in advance of repairs, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
? Inspect and/or test boats and equipment to determine the need for and cost of repairs.
? Schedule, coordinate and follow-up on sublet contractors pertaining to deliveries.
? Inspect quality of work performed as required, prior to delivery to the customer. ? Assist Service Advisors with generating work orders and assist in finalizing when necessary
? Coordinate and oversee the installation of optional equipment and electronics.? Maintain a clean & professional facility and showroom/shop conducive to selling.
? Other duties as assigned.
KEY RESULT AREAS:
? Internal/External Customer satisfaction/FANS
? Timely and accurate completion of work ? Effective Communication with other departments
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled



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